Frequently Asked Questions

You’ve Got Questions - We’ve Got Answers


How much does a deck cost?

Every price is based on square footage of the deck, but also takes into account all aspects of the job.  There isn't a base price for a deck, but we will work closely with your budget in mind to help design a deck that not only fits your budget, but exceeds your expectations.

What's the difference between Steel and Pressure Treated Framing?

Pressure treated framing in Colorado should last an average of 15-20 years before it begins to show signs of decay.  Although it is a less expensive option for frame construction, over time the wood will start to break down. 
Steel framing is a product that will last 25 plus years and is warrantied for 25 years.  The deck boards will stay flat and level, and it will appreciate the resale value of your home.

Why do you prefer aluminum railing over iron railing?

Aluminum railing is resistant to corrosion and rust over time.  Aluminum railings typically carry a lifetime warranty which is 25 years in our industry.  Iron rails, although cheaper in initial cost, have the ability to develop rust issues over time.  The warranties typically are only extended for 15 years.

What if I want to use a different product than Trex?

We appreciate and respect our clients ideas and visions.  However, we have partnered with Trex to provide some of the best labor and material warranties on the market.  We believe that the best products carry the Trex name.  We will install competitor railing, however we stand behind the Trex product.

How much do I have to put down?

We require a 5% deposit at acceptance of any proposal.  This deposit is used for renderings, and construction planning.  It is non-refundable after 15 days.  The deposit also puts you on our schedule.  The remaining balance is typically broken up over 3-4 payments once the job is in process.  With the final payment due upon inspection and punch list completion.

How do you design a deck?

We take pride in having our customers input on the entire project.  This being said, we will meet with you to discuss and sketch your ideas.  Once you have had a chance to review the sketch, we send them to a designer who turns our sketch into a 3D replica of your house and "new deck".  This rendering can be used to not only select the colors of your deck, but also provided to your HOA for review and approval of your project.

How soon can you start our project?

Our schedule is based on a first come first serve.  We will never jump a project to go to a larger project.  Our timing will vary based on how many projects are in front of yours.  We typically run around 6-8 weeks.

Do you have references we can contact?

We can definitely provide you with a list of referrals to contact.  We do reach out to previous clients prior to you contacting them, to make sure they are ok with us giving out their personal information.

How long have you been in business?

Custom Deck Solutions has been in business since 2020.  However, Aaron Gray has been in the industry since 2011, and our crews have a minimum of 7 years of experience.

How long will my deck take to be built?

Much like price, every deck timeframe is different.  We do our best to give you an accurate estimate of time when we see what is involved in your project.  Keep in mind that this is construction and delays do happen.  Our typical standard build time is roughly 10-14 days, but may exceed this due to certain aspects of the job.

Are you licensed and insured?

Yes, we are licensed and insured.  We are a Class C General Contractor and currently hold licenses in Douglas County and Centennial, Colorado.  As we expand our business we do have the ability to obtain a license in any municipality in the State of Colorado.  
We carry a $2 Million dollar liability insurance policy that we will provide upon request.

Do you work with our HOA?

Most HOAs would rather work with the homeowner.  We will provide all the necessary information, renderings, and documents that they request.

Will your crew remain on our project?

Once we being your project, we will not pull off until it is completed.